Summer is in full swing with some of the hottest temperatures of the summer approaching. If your air conditioning breaks, you’ll want to waste no time in having it repaired. But, where do you even start looking to have it repaired? Do you stick with someone who’s serviced your AC in the past or try someone new?
Being a great HVAC technician is more than just knowing the ins and outs of heating and air conditioning. Every day brings different challenges and interactions with new people that require character and skills beyond basic repair knowledge. Let’s look at a few key traits to look for in an HVAC technician.
Knowledgeable and Certified
The foundation of a great HVAC technician is that they have an extensive knowledge of how different HVAC systems work and what their controls do. Not only do they know how these systems operate, but they are experts in areas of disassembly, repair, assembly and programming.
This means that they’ve been properly trained, educated and have acquired formal credentials such as a certificate, diploma or degree. At Rod Miller HVAC, our technicians are CFC-certified and NATE-certified. The NATE certification is the only nationwide certification program accepted by the entire heating, ventilation, air conditioning, and refrigeration (HVACR) industry.
Being trained in these areas, as well as helping our technicians work towards achieving these certifications, is a top priority for Rod Miller HVAC. When our employees are fully comfortable in their knowledge and skills, we know they can perform at their best.
Customer-Focused
A great HVAC technician has exceptional people skills. They spend their days interacting with homeowners, so good communication skills are a must. They are able to explain things in simple language to customers and avoid using jargon that’s difficult to understand or follow.
It’s important for a technician to be open to questions from homeowners, and to take the time to explain the root of an HVAC issue, the repair, and the product that will help. Clients appreciate when a technician is professional, open to questions, and shows an effort to make the customer feel comfortable.
At Rod Miller HVAC, we are totally focused on our customers. We offer senior citizen discounts, honor all coupons and make financing options available. Without our focus on providing exceptional customer service, we wouldn’t be the same company we are today!
Honest and Reliable
The last thing a customer wants when a serviceman comes to their house is to feel like they are being sold a solution they’re unsure they even need. It’s important that your HVAC tech is honest with you about the problem and the solution.
That’s why at Rod Miller HVAC, we don’t pay commission based on sales. It’s our policy to never pressure you or sell you anything you don’t need. Our servicemen are not paid by how many calls they handle or by how much equipment they sell. Out primary goal is to help our customers and provide solutions.
A good HVAC technician is also reliable. They have good time management skills, showing up on time to an appointment. They are dependable and follow through, spending an appropriate amount of time performing a service and talking you through the issue.
Places Importance on Safety Standards and Protocols
It’s absolutely vital that HVAC technicians use preventative safety skills to ensure their own safety, as well as the safety of the people they serve. Techs must understand and apply safety procedures for working in various conditions like heights and confined spaces.
Company leadership sets the tone and importance of following safety procedures. Technicians must understand the reason for the procedures and importance for following them at all times.
Regular training and education helps HVAC technicians feel confident they are able to follow these, keeping themselves and customers safe on the job every day. At Rod Miller HVAC, the safety of our technicians and our customers is one of our main priorities.
Choose Good Technicians with Rod Miller HVAC
Rod Miller HVAC is a family-owned business. From our beginning, we’ve always viewed our customers as real people with real needs. That’s helped to define our level of service.
We’re honored to serve our customers. And we value our relationships with them.
It’s why we make sure that your service calls are taken quickly, by a real, knowledgeable person who can help to meet your needs, instead of diverting you through a call tree.
It’s why we’re laser-focused on quality, through regular training, state-of-the-art equipment selections, and a commitment to staying on the cutting-edge of industry standards.
Our servicemen aren’t the kind of people who will sell you something you don’t need. They’re the kind of people you can trust to be in your home, even when you’re not there.
That’s why our promise, always, is that you can trust your home to us. Interested in speaking with us about your HVAC needs? Contact us today!
